That's a shame, but we understand things change. Unfortunately for now, as we get up and running we can't offer cancellations. Please contact our Customer Service team at help@iloveit.com and we'll see what we can do.

Once your order has been dispatched, you'll receive an email from the brand with tracking information. This should give you an indication or your order status. If you are still unsure or have any concerns, please contact help@iloveit.com with your order number and tracking information and we'll see how we can help.

Please contact our Customer Service team at help@iloveit.com so we can look into this for you.

Once you have contacted the Customer Service team at help@iloveit.com to confirm your return and shared a proof of postage, we will issue a refund within 48 hours.

Please contact the team at help@iloveit.com who will be able to answer any questions you might have

All products purchased via the i love it platform are not subject to any additional returns handling fees charged by the brand. Some brands may ask the customer to cover the costs to ship the item back to them, which you will be required to pay for. This will be made clear to you by our Customer Service team when requesting a return and are detailed at the checkout page under the brands 'terms of purchase'.

The returns process is dependent on the brand. In beta - you will need to contact i love it's Customer Service team at help@iloveit.com to request a return. The team will guide you through the steps on how to return your item and a proof of purchase or return will be needed to initiate a refund back to you.

The team at i love it, our sharers and our brands are all committed to providing quality products to our customers. If you receive products that do not meet your expectations, you are welcome to return an item to the brand within 30 days of receipt. To request a return, please contact our Customer Service team at help@iloveit.com who will be able to guide you through the process of placing a return.

Once you have contacted the Customer Service team at help@iloveit.com to confirm your return and shared a proof of postage, we will issue a refund within 48 hours.

In the app and under Your Account Information you will see the option to toggle off from receiving marketing from i love it. If for some reason you are unable to do this, please contact help@iloveit.com and we will ensure you are removed from our marketing lists.

In the app and under Your Account Information you will see the option to delete your account

In beta - requests to update your email address will need to be made via Customer Services - please contact the team at help@iloveit.com

In beta - please contact the Customer Service team on help@iloveit.com to request a release of funds. We aim to release any cleared funds within 48 hours. Cleared funds is any commission earned after the 30 days returns period has passed.

Please contact our Customer Service team at help@iloveit.com who will be able to put you in touch with a member of our Brand team to help.

If you’re a brand - we'd love to hear from you. Please drop us an email at hello@iloveit.com and one of the team will be in touch.

Have no fear - we can look into this for you. Drop us a message at help@iloveit.com with the specific product you are keen to recommend and we'll get working on it.

Please contact help@iloveit.com with any feedback you have. It's a gift - so we are very grateful indeed.

Please contact help@iloveit.com who will be able to look into this for you with our tech team.