Wanna know more? We get it. We’ve got all the answers below or say hello at help@iloveit.com

happy woman

Wanna know more? We get it. We’ve got all the answers below or say hello at help@iloveit.com

I have a question about my order

I've changed my mind and want to cancel my order?

That's a shame, but we understand things change. Unfortunately for now, as we get up and running we can't offer cancellations. Please contact our Customer Service team at help@iloveit.com and we'll see what we can do.

Where is my order?

Once your order has been dispatched, you'll receive an email from the brand with tracking information. This should give you an indication or your order status. If you are still unsure or have any concerns, please contact help@iloveit.com with your order number and tracking information and we'll see how we can help.

I haven't been sent any tracking information for my order?

Please contact our Customer Service team at help@iloveit.com so we can look into this for you.

How long will it take for a refund to reach my account?

Once you have contacted the Customer Service team at help@iloveit.com to confirm your return and shared a proof of postage, we will issue a refund within 48 hours.

I have other questions regarding placing an order

Please contact the team at help@iloveit.com who will be able to answer any questions you might have

I have a question about returns

How much do returns cost?

All products purchased via the i love it platform are not subject to any additional returns handling fees charged by the brand. Some brands may ask the customer to cover the costs to ship the item back to them, which you will be required to pay for. This will be made clear to you by our Customer Service team when requesting a return and are detailed at the checkout page under the brands 'terms of purchase'.

How do I make a return?

The returns process is dependent on the brand. In beta - you will need to contact i love it's Customer Service team at help@iloveit.com to request a return. The team will guide you through the steps on how to return your item and a proof of purchase or return will be needed to initiate a refund back to you.

What is your returns poilcy?

The team at i love it, our sharers and our brands are all committed to providing quality products to our customers. If you receive products that do not meet your expectations, you are welcome to return an item to the brand within 30 days of receipt. To request a return, please contact our Customer Service team at help@iloveit.com who will be able to guide you through the process of placing a return.

How long will it take for a refund to reach my account?

Once you have contacted the Customer Service team at help@iloveit.com to confirm your return and shared a proof of postage, we will issue a refund within 48 hours.

I have a question about my account

How do I unsubscribe from marketing emails?

In the app and under Your Account Information you will see the option to toggle off from receiving marketing from i love it. If for some reason you are unable to do this, please contact help@iloveit.com and we will ensure you are removed from our marketing lists.

How do I delete my account?

In the app and under Your Account Information you will see the option to delete your account

How do I update my email address?

In beta - requests to update your email address will need to be made via Customer Services - please contact the team at help@iloveit.com

I have a question about my payment

I would like to withdraw my commission

In beta - please contact the Customer Service team on help@iloveit.com to request a release of funds. We aim to release any cleared funds within 48 hours. Cleared funds is any commission earned after the 30 days returns period has passed.

I have a question about brands

I am a Brand and need further support

Please contact our Customer Service team at help@iloveit.com who will be able to put you in touch with a member of our Brand team to help.

How do I become a Brand on i love it?

If you’re a brand - we'd love to hear from you. Please drop us an email at hello@iloveit.com and one of the team will be in touch.

I need help

I love a product and want to recommend it but I can't see it listed in the app

If you can’t find what you are looking for in the products list then have no fear - just use our ‘Can’t find your product?’ function to request it. Or drop us a message at help@iloveit.com with the specific product URL you are keen to recommend and we'll aim to add it to our catalogue within 48 hours.

I’d like to give feedback - how do I do it?

Please contact help@iloveit.com with any feedback you have. It's a gift - so we are very grateful indeed.

I’m having technical problems, who do I talk to?

Please contact help@iloveit.com who will be able to look into this for you with our tech team.

Still got questions? We’re a friendly bunch, drop us a line at help@iloveit.com